Returns & Exchanges

30-Day Return Policy

We want you to love your ottoPepys jewelry. If you're not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund or exchange. Items must be unworn, in original condition, and with all packaging intact.

How to Return

1. Contact our customer service team at to initiate your return.
2. Pack the item securely in its original packaging.
3. Include the return form provided by our team.
4. Ship the package using a trackable shipping method.
5. Once received and inspected, your refund will be processed within 5-7 business days.

Exchange Policy

Exchanges are accepted within 30 days of delivery. If you wish to exchange for a different item, please return the original item for a refund and place a new order. This ensures the fastest processing time and guarantees availability of your desired item.

Non-Returnable Items

The following items cannot be returned:

• Items showing signs of wear or damage
• Items without original packaging
• Personalized or custom-made items
• Sale items marked as final sale

Return Shipping

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. We recommend using a trackable shipping service and purchasing shipping insurance for items over €50. ottoPepys is not responsible for lost return packages.